Support email triage

Support email triage A workflow diagram generated by Archify. 01 / Automated 02 / Person: done by hand A person does this New customer email · from the shop's inbox · Automated New customer email from the shop's inbox Sort topic and urgency · Claude, first prompt · Automated Sort topic and urgency Claude, first prompt Look up the order · plain code, order table · Automated Look up the order plain code, order table Draft a reply · Claude, second prompt · Automated Draft a reply Claude, second prompt Checks the draft · manager if flagged · Person: done by hand › A person does this · by a person Checks the draft manager if flagged by a person email text topic, urgency order details draft, manager flag Legend Automated step Reads stored data Outside input or a person